1. Where is Collective Essential based?
Collective Essential is proudly based in the United Arab Emirates (UAE). All our products are shipped from within the UAE to ensure fast and reliable delivery across all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, and beyond.
2. How long does shipping take?
We offer fast shipping across the UAE.
Orders are usually delivered within 2–4 business days, depending on your location. You’ll receive a confirmation email or WhatsApp message once your order has been shipped.
3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across the UAE for your convenience. You can pay securely when your order arrives at your doorstep.
4. Can I return or exchange an item?
Yes, we offer a 7-day return or exchange policy.
If your item is damaged, defective, or not as described, please contact our support team within 7 days of receiving it, and we’ll guide you through the process.
5. Do you deliver outside the UAE?
Currently, we only ship within the United Arab Emirates, but we are working on expanding to other GCC countries soon.
6. Are all products authentic?
Absolutely! All our products are 100% authentic and verified. We work only with trusted suppliers to guarantee top quality and genuine items.